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Privacy Policy & Data Protection

What information will be collected and how?

Information that you provide by filling out all forms on our site, our paper application forms or signing up to our newsletter on our home page. We may also ask you for information if you are reporting a problem with our site. If you contact us by phone or email we may keep a record of that correspondence and we may ask you to complete email surveys for research/customer satisfaction purposes although you do not have to respond to these.

Do we share your information with any third parties?

No, we do not share your information with any third parties. The only exception to this rule would be in two extenuating circumstances;-

  1. We were compelled and requested by the legal Authorities to provide information.
  2. The Business was sold to a new owner along with our pool rights and customer details.

What do we use your information for?

We use your data to help us find and supply you the best swimming lessons for your child/children or yourself if taking a private lesson. We also use it to contact you about booking and rebooking lessons (in the form of our newsletter which we will send to you by email and notify you of this by text message) to let you know about term dates, badge days, end of term details, swim school news and in the case of cancellation (we will email or phone or both to let you know).

Can I unsubscribe from your Newsletter?

Yes, you can opt out anytime although please bear in mind if you do that you will no longer receive information on booking, rebooking, badges and swim school news in general.

Will this policy be updated and how will I be notified?

This policy may be updated from time to time and we will inform you of this by email either as part of our newsletter or as a standalone document.

How we use cookies

A cookie is a small file that contains a unique alphanumeric code selected randomly. This cookie is stored on your computer. Cookies are used, for example, to count the total number of unique users who are accessing a website over a particular period of time, or to see which pages are most frequently viewed.

Supersharks Swimschool’s website uses cookies to collect data about its activity. Cookies do not identify the person at the computer, and information gathered is not shared with third parties. It is used to monitor the use of the website and provide us with raw data we can use to judge, and demonstrate, the website’s effectiveness.

Session cookie
This is used so we can track the user from one page to the next but we are not capturing any details about the user. For example we might use this to keep a collapsible menu in the same state between page requests.

First party cookies
Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so that they can improve it.

Like many services, Google Analytics uses first-party cookies – our primary reason for this is that third-party cookies are often blocked by browsers. The cookies are used to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site.

Cookies contain information that is transferred to your computer’s hard drive. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page.

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